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Complaints and compliments

Homepage » Get involved » Complaints and compliments

Tell us about your experience – good or bad we want to know.

Your experience of local NHS Services

NHS Cumbria Clinical Commissioning Group welcomes feedback, positive or negative, about your experience of local NHS services as this helps us to improve services for our patients. 

We need to know if you, your relative or someone you care for, has not received a good service. Please be assured that raising a concern or complaint will not affect your care or treatment in any way.

In the case of a primary care practitioners (GP practice, dental practice, community pharmacy or optician) the complaint or compliment should be directed to NHS England. You can contact NHS England by phoning 03003 11 22 33 or by emailing: england.contactus@nhs.net|. Local resolution aims to resolve complaints as quickly and as close to the source of the complaint as possible.

Comments and complaints about the NHS 111 service can be sent to ccgcomments@blackpool.nhs.uk|

Alternatively you can send your compliments or concerns direct to necsu.CumbriaCCGComplaints@nhs.net|

If you are unhappy with the treatment or service you have received from NHS services, you have the right to make a complaint, have it looked into and receive a response.

Click here for Complaints leaflet|

Click here for Complaints leaflet (large print)|

Making a complaint

 
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